Crisp
Live chat and customer messaging for growing businesses
customer supportFree planSetup: simple
8
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Score / 10
Overview
Crisp is a customer messaging platform centered on live chat, but it also covers a shared team inbox, a knowledge base, chatbot builder, and email campaigns. The free plan is notably generous: 2 agents, unlimited chat history, and a live chat widget — covering the core use case for very small teams. Crisp's chatbot builder lets you automate answers to common questions before routing to a human. Popular with bootstrapped SaaS companies and small e-commerce businesses.
Pros & Cons
What we like
- ✓Free plan covers core live chat for small teams without expiry
- ✓Clean chat widget that looks good on any site
- ✓Chatbot builder to handle common questions automatically
- ✓Knowledge base and email campaigns included on paid plans
Watch out for
- ✕Advanced automation and integrations require paid plan
- ✕Less powerful than Intercom for in-product onboarding
- ✕CRM features thin compared to dedicated tools
Best for
- Small SaaS and e-commerce businesses wanting live chat at low cost
- Bootstrapped founders who need support chat without Intercom's pricing
Not ideal for
- Enterprise teams needing SLA management (Zendesk or Freshdesk)
- Businesses primarily running support via email tickets (Help Scout is better)
Alternatives
AppAdvize Scores
Ease of Use8.5/10
Value for Money8.5/10
Support Quality7.5/10
Integrations7.5/10
Scalability8/10
Overall8/10
Quick Facts
- Founded
- 2015
- Users
- 400,000+ websites
- Setup time
- ~15 min
- Complexity
- simple
- Maturity
- growing
Last verified: 2026-03-01